Frequently asked questions
Below, you will find a list of our frequently asked questions
and answers.
Please contact us if you have other questions about our
services or simply need design advice.
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Q :
How
do I place a logo design order?
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Answer:
You can order a custom
logo design by clicking here to
view our logo design packages.
Then, simply choose the package that fits your needs and
budget. Next fill in the required fields on our secure order
form and click on submit.
You may also call us on our toll-free number at
1.866.790.5646 and speak directly to a LogoMojo
design manager.
Once you place your order you will be contact by our accounts
department to supply you with your invoice and design due
date. You will also be supplied with a username and password
to access your logo design display page.
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Q :
How
long has LogoMojo been in business? |
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Answer:
LogoMojo.com has been in business since 1992 and owes much of
its success to the clients who have allowed us to explore and
create on their behalf.
Today we are one of the largest online corporate identity
creators . We are proud to house some of the most diverse,
talented and creative group of designers, marketers, writers,
project coordinators, and managers in the branding business.
We are also very proud to have created new logo designs for
Hollywood celebrities.
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Q :
Do
you only deal with companies in the USA? |
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Answer:
LogoMojo is an international design company. We have
created logo designs for companies from all parts of the
world. We study different designs and trends from all over the
world and our designs can creatively tap into different target
markets in order to create logo designs that attract your
audience.
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Q :
What
happens once I place my logo design order? |
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Answer:
We have a 3 to 5 day turn around time on our design packages
before your initial logo concepts are available for viewing.
This turn around time is needed to thoroughly and concisely
research your company, product or service. We need to
understand your type of business before we create any unique
designs.
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Q :
What
is the advantage of getting so many initial logo concepts to
choose from? |
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Answer:
All our logo designers have a unique style and way of creating
their logos for you. Each designer will supply 2 - 5 logos
that they think best represents your company. The more
designers means the more point of views you will receive for
initial concepts.
Once you view them you may choose a few elements from each
design to add together for your next round. Example: Fonts
from logo design 1, colors from logo design 8, general look of
logo 15... every round of changes will narrow it down to your
final logo.
Many logo design companies have 1 or 2 logo designers working
on your project. This method is not effective. The reason: A
graphic designer has a style, a specific look that can be seen
in their designs. If you do not like their style, they can
show you 100 logos...you will probably not like them. Not
because they are not talented designers, but because their
style does not match your desired style.
With LogoMojo the large initial selection of logos will ensure
there will be elements that will catch your eye and spark a
creative direction for the next round.
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Q :
Do
I really get to speak to the logo designers? |
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Answer:
Yes,
you speak to the actual logo designers that will be working on
your project. Communication is vital to the design process.
Most design firms deal ONLY via e-mail because their designers
do no work in-house, this is the reason their packages are
less expensive.
BEWARE, many of our clients come from other on-line logo
design firms, they tell us that their web site mention direct
communication, but when they try to contact their designer
they are told to ONLY use e-mail for any correspondence. With
LogoMojo, you have unlimited alteration and direct
communication before, during, and after your logo design
project via telephone.
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Q :
I
need my logo created right away, can this be done? |
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Answer:
We offer a 24 hour express logo design service. This means our
designers will stay after business hours and develop your
logo. The quality and creative process will not be
compromised.
You may request an express service when you place your online
order by checking the "express design service" box on our logo
design order form.
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Q :
Has
LogoMojo created all the logo designs displayed on this site? |
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Answer:
All
the logo designs that are displayed on the LogoMojo.com web
site have all been created by our
in-house logo designers.
They are actual logo designs that have been displayed to our
clients. They might not all be the
FINAL version chosen by our clients, but they have all
been custom created by LogoMojo.com.
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Q :
I
did not see any logo samples of my industry in your portfolio,
why? |
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Answer:
LogoMojo has the largest logo design portfolio to date. Have
you gone through all our samples? If you have gone through all
our sample pages and still did not find any design in your
industry, let us know and we will add a new section along with
samples. With over 48 thousand logo samples and counting, it
would be difficult to add all our logos to our portfolio.
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Q :
Does LogoMojo offer web design services? |
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Answer:
Yes, LogoMojo
offers custom web site services that can fit any budget. From
simple 5 page HTML web sites, full blown e-commerce shopping
carts, flash animation intros with sound, search engine
optimized sites and much more.
Our web services include hosting, e-mail accounts, along with
24/7 toll free tech support. To learn more about our web
services click
here.
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Q :
Will I be able to speak to
any designers before my logo project begins? |
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Answer:
LogoMojo understands the value of our clients' ideas and
feedback. One of our designer or project managers, depending
on the project, will always speak to you directly before any
work is started.
Constant communication is essential to the logo design
brainstorming process and to ensuring that you are completely
satisfied with you custom design. We appreciate all your
comments and depend on them to succeed and prosper.
Not only do you have direct communication before the logo
design project is started but during and after your project is
completed as well. If you need any advice on how and when to
use your logo design for promotional items, signs, and / or
printed material simply call out toll free and ask for your
logo project manager. We are always here to help you build
your brand.
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Q :
How do I view my logo
design concepts and request my alterations? |
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Answer:
We will contact
you via e-mail or telephone to provide you with a username and
password. You will then be able to view all design samples on your very own
customized viewing page available to you 24 / 7.
This
page will display all the designs we have created for you. You
may access this page as many times as you wish and from any
computer. You will also be able to give our design team your
feedback using a feedback form located on your display page.
You may also call in and speak with your designers to discuss
your alterations at anytime.
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Q :
What happens if I'm not satisfied with
the initial logo concepts your team has created?
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Answer:
If you are not
satisfied with the initial logo design concepts, our senior
logo designer will contact you and discuss the matter further
and understand what went wrong. We will then create new design
samples for you to choose from and we continue to work with
you until you are completely satisfied.
You may also request a refund before requesting alteration,
at this point we would credit your credit card.
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Q :
What happens if I notice
that our final logo design is very similar to an existing logo
design?
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Answer:
Not a problem, just send us the
logo design that resembles yours and we will recreate your
logo design at no cost. This almost never happens, for 2
reasons:
1) We
have a huge databank of logo designs worldwide that we cross
reference in your industry before we display your initial logo
designs to you.
2) Everything is custom created for you, so
having a logo that looks very similar is rare.
However it can happen, so just let your project manager know
and we will re-create it at no charge.
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Q :
What is the difference
between a regular logo design and an illustration design? |
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Answer:
There is a substantial
difference between regular logo designs and illustrated logo
designs.
- Regular logo designs are
simple yet unique and memorable images that are highly
recognizable from any reasonable distance and size. An example
would be Nike's "swoosh" and McDonald's "arches".
- Illustrated logo designs
require more complex artwork with small details and usually
are multi colored. Think of a mascot type design matched with
the company name all in one image design.
The turnaround for these types of logos is 5 to 10 business
days. Illustration prices vary depending on complexity and
level of detail you request. Please contact us for a free,
detailed price quote.
info@logo-mojo.com
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Q :
What happens after I choose my finalized
logo and stationery design? |
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Answer:
The LogoMojo designers will supply
you with all the necessary files to ensure high quality
printing for promotional material, signs, stationery printing,
web use and other digital media.
A CD-Rom, will be shipped to you directly. If your design
package does not include a CD-Rom, one can be shipped to you
for $29, which includes shipping and handling.
For more information on what you receive please
click here.
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Q :
How will I receive my final design files
and can my printer use these files? |
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Answer:
You will receive your final design
files via e-mail and via your customized LogoMojo viewing
page. All files are in high resolution and are provided in
both PC and MAC formats for any type of use: website design,
stationery, promotional items, animation, signage, etc...
Simply supply those final logo files to your local printer and
they will not have a problem with the reproduction regardless
of the software program your printer is using.
A CD-Rom, will be shipped to you directly. If your design
package does not include a CD-Rom, one can be shipped to you
for $29, which includes shipping and handling.
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Q :
Can I use my final files
for my stationery, outdoor signage, promotional items...? |
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Answer:
We supply you
with the high resolution master files that can be used for any
type of reproduction. You may supply your printer, web design
company, advertising agency, etc. with the final files and
they will never have a problem reproducing it regardless of
the platform or software they are using.
We supply you
with: JPEG, EPS, AI, PSD, CDR, BMP, TIFF, GIF, and Word
files for Mac and PC. You will also have the exact color codes
( CMYK and RGB ) and font used.
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Q :
I am using a Mac computer, will I have
any problems using my final design files? |
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Answer:
Not at all, all
final design files can be used for Mac and / or PC. We also
supply you with the exact color codes and fonts making using
your designs even easier.
Most online logo design companies do not supply color codes
and fonts, this is an extra service charge. Make sure that
these elements are included in your package. Many printers
charge extra to match colors and fonts.
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Q :
Once I finalize a logo that
LogoMojo created, do I own the rights to it?
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Answer:
All the rights to the final logo and stationery design
belong to you. We supply this to you in writing, you may
register or trademark your final logo design.
Many logo design firms hold the rights to your logo design,
make sure that this is not the case, it is important to own
all rights to the design in order to avoid any legal issues
after you have used it on printed material.
LogoMojo
always supplies you with a written document which states that
you own all rights to the final logo and stationery design.
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